Sales and Service Manager (Assistant Manager)

Support the Store Manager to manage all aspect of the store operations and lead the sales team members to ensure commercial objectives are achieved Deputising Store Manager absence when required. Dimensions: 

Accountabilities:

• Demonstrate excellent selling behaviours, being a role model to the sales team to consistently deliver personal key performance indicators

• Support the Store Manager to engage, coach and develop the team to ensure the store delivers its sales targets and associated key performance indicators.

• Oversee the sales floor, demonstrating excellent Floor Control skills to ensure the store is great place to shop.

• Consistently review and utilise store CSAT insight to identify actions to improve the customer experience and store operations

• Support in the delivery of store operations and Visual Merchandising principles to deliver best practice retail standards and create the required shopping experience

• Continually upskill in knowledge of our products to be a product expert, role modelling and educating the team to utilise product knowledge to drive sales

• Organise and prioritise required tasks to ensure business needs are met whilst protecting sales and service in store

• Provide regular feedback to the team to motivate and engage to improve performance where required.

• Support the Store Manager with managing people issues as they occur to avoid escalation into more complex issues

• Build capability and understanding to effectively manage all aspects of the store in the absence of the store manager

Key Performance Indicators:

KPIs apply to both individual performance and overall store performance when running the store in the Store Leaders absence.

Sales v target Productivity Conversion % Multi Sales % ATV £ CSAT % Shoe Care % Handbags % CSAT Response Strike Rate Financial: Store KPIs People:

Indirectly lead the store team members Impact: Impacts on the consumer experience in store and on the achievement of stores KPIs Skills Knowledge and Experience:

• Good retail experience including in a management role, leading a team

• Strong coaching skills

• Effective communicator who can provide clarity to individuals or team on what is required of them and why

• Ability to inspire and motivate a store team through injecting pride, passion and energy to create a positive working environment.

• Proficient in supporting with people processes and team development

• Good experience in delivering and exceeding sales and targets

• Proactive with good organisation skills to initiate completion of tasks without direction or supervision

• Good commercial skills

• IT proficient with the ability to use a range of systems to manage in store activity

• Good knowledge of and experience in Visual Merchandising Disciplines and Field: Retail

Additional information: Key relationships: Store Team Members, Store Manager, Area Manager, Regional Manager, Local Store Manager, Retail Operations, HR The SSM is part of the management team, fully involved in all aspects of the store. Inspiring and motivating the store team through on-the-job coaching and development driving a high-performance culture.

The SSM is a role model the Clarks brand values daily and help prioritise the work of the team in order to maximise sales, profit and delivery of KPI’s. Creating the conditions to be a ‘Great place to shop’ and a ‘Great place to work’, championing the mission of putting the Customer at the heart of everything we do.                                                                                                                   

The SSM is self-motivated and operates with resilience and agility in response to the ever changing retail landscape, an all-round, fully flexible, leader with excellent organisational skills