Intelligence Analyst I

Who we Are Looking For

• Prepare and manage issuance and tracking of multi-source travel security alerts for client travelers via a consistent approach
• Recognize and respond to crisis situations and initiate proactive action using independent judgment and professional training aligned with client standard operating procedures (SOPs)
• Track and respond to travel reservations to high/very high-risk destinations and verify adequate training and permissions have been received
• Track and respond to Crisis24’s alerts and world events for client impact on travelers, assets, and operations. Provide a daily pass down of key regional intelligence highlights to client
• Conduct employee and traveler safety check-ins and test required tools for high/very high-risk travel
• Escalate intelligence and impact information to appropriate client stakeholders
• Using Open-Source Intelligence (OSINT), produce succinct written and oral assessments that include beneficial analysis, upon request from the client
• Upon client request, deliver oral and written intelligence and security impact briefings to members of the client’s security team
• Triage various client requests and ensure that the requesters get the information and services they require in a timely manner
• Understand the client's operations and interests to anticipate client needs align for relevancy
• Work with the client, third-party vendors, and security team members effectively and efficiently
• Support and develop client solutions, processes, and protocols
• Proactively leverage existing Crisis24 resources to address gaps in analyses, assessments, capabilities, and data
• Assist in producing specific briefings, presentations, or communication documents
• Maintain client metrics and produce regular travel risk security reports
• Suggest potential improvements to the program and SOPs to the EIS Manager
• Frequently liaise with the client to better understand their requirements and concerns
• Be consistently engaged daily with the GSOC and teammates – across global locations
• Other duties as assigned within the scope of the dedicated client travel risk management program

What You Will Work On

The Travel Risk Intelligence Analyst is responsible for monitoring, analyzing, and sharing security and travel-related developments that could impact the safety of client employees, offices, and assets. The role involves communicating with impacted client employees and notifying the security team of significant incidents or developments

Who You Will Work With  

Under the general direction of the Embedded Intelligence Services (EIS) Intelligence Manager, the EIS Travel Risk Intelligence Analyst will support the client’s Global Security Team and Global Security Operations Center (GSOC) and directly implement and execute tasks related to the client’s integrated travel risk management and global security program 

What You Will Bring  

• 3 to 5 years of experience in intelligence analysis, threat assessment, incident response and management, or a related field required
• Bachelor’s degree required; Master’s degree or equivalent experience is preferred
• Excellent research, writing, and verbal briefing skills
• Excellent analytic skills, including familiarity with analytic techniques. Proficient in travel risk management and communications systems including or similar to Everbridge, SharePoint, Zendesk and a high-level competency with MS Office tools. Knowledge of Google Earth and Maps
• Effective problem-solving and multi-tasking skills. Ability to organize and prioritize work with little supervision
• Ability to adhere to timelines and deadlines with effective time management skills
• Establishing and maintaining positive professional rapport with other analysts and SME as well as client contacts
• Foreign language an asset, and travel experience preferred
• Customer service experience strongly preferred
• Data and mapping visualization skills considered a strong asset

Notes:

• Flexible hours and workdays are required to meet Crisis24 core 24/7 mission
• The role requires shift work to include evening, overnight, weekend, and holiday work
• Required to be available to travel to client locations on occasion/limited, upon request by client
• The analyst will be located at Crisis24’s Cape Town office