Senior Account Manager

Preferred: Annapolis, MD, Open to remote

Who We Are Looking For

The Senior Account Manager is responsible for end-to-end, high touch ownership and the development of a portfolio of accounts. The key responsibilities include a focus on consultative solution selling, overall client relationship management, upselling, subscription renewal management, customer satisfaction and success. 

What You Will Work On

• Serve as lead point of contact for assigned clients through the entire account lifecycle
• Develop and implement strategic account plans and relational strategy for each assigned account with clearly defined short-term objectives
• Proactively establish trusted advisor relationships with assigned account decision makers, client stakeholders and executive sponsors
• Identify and develop new business opportunities by presenting, recommending and upselling Crisis24 products, solutions and services within existing clients.
• Coordinate with cross-functional internal teams to achieve sales objectives and performance goals.
• Lead quarterly /annual reviews with client executives and end users assessing, clarifying and validating requirements, needs and goals
• Forecast and track key account metrics (e.g., quarterly and annual renewals, upsells, at risk results, retention, and forecasts)
• Prepare comprehensive reports and or presentations on account status, client sales and strategy

• Demonstrate knowledge of Crisis24 solution offerings, highlighting Crisis24 capabilities and value -- and position differentiation from competitors

What You Will Bring

• Proven work experience (10+ exp.) as an Account Manager, Key Account Manager, Sales Account Manager or relevant role 
• Minimum 5+ years sales, account management, experience selling SaaS solutions, technical product lines and product extensions.  Security related Industry experience a plus.
• Demonstrated ability to communicate, present and influence credibly and effectively with key stakeholders and at all levels of an organization
• Experience delivering client focused solutions to support customer needs with ability to think and act strategically
• Proven ability to manage multiple client accounts and prioritize competing tasks while maintaining sharp attention to detail and follow-through
• Proven ability to understand clients’ business and fit with Crisis24’s products and services
• Strong negotiation skills will a problem-solving focus
• Experience with CRM software (e.g. Salesforce), MS Office, MS Teams, SharePoint and Help Desk Support Software
• BA/BS degree in in a business or technical related field.  Graduate degree preferred.
• Periodic travel required (approximately 20-30%)