Subscription Support Specialist - Remote within the United States

Job Summary
Provides administrative support for subscription management functions to include setup and processing of new enrollments, cancellations, buy/sells, addendums, price and company IDs. Works with third parties to obtain required data, reviews contract disputes, conducts quality audits, and completes billing reconciliation auditing. Troubleshoots and resolves subscription related issues, which may include brief product overviews and/or referrals to available training resources.           

Key Responsibilities
1.    Coordinates administrative functions for subscription-based products and services.
2.    Analyzes customer and product data for accuracy. 
3.    Troubleshoots subscription related issues impacting customers, products and systems.
4.    Processes 3rd party data integration requests (ex. DMS feeds for inventory).
5.    Maintains legal document compliance by obtaining required signatures from legal departments and 3rd parties.
6.    Conducts quality control audits and billing reconciliation of third-party invoices.
7.    Completes product onboarding setup (welcome letters, access to landing page links, general product overviews).
8.    Identifies sales leads and revenue retention opportunities.
9.    Participates in project assignments including product launch support, identifying workflow efficiencies and revenue generating initiatives.

Education
Requires a high school diploma or GED (General Educational Development).

Experience
Requires a minimum of one (1) year of administrative or customer support specialist experience or equivalent work experience in a product, field services, customer success or operations role.

Must also be able to demonstrate the following skills and abilities:

• Comfort working with computers (entering data, using electronic file folders, converting documents).
  Ability to analyze customer data within orders and sales agreements. 
• Ability to input customer information into a CRM (Customer Relationship Management) system. Experience working in Microsoft Dynamics highly preferred. 
  Effective communication and interpersonal skills.
  Attention to detail when interacting with customer data and systems.
• Able to promote a secure work environment with alignment to ISO document handling & retention rules.
• Moderate experience with Microsoft Outlook and Excel.

Special Position Requirements 
•    100% remote (requires reliable internet access with a secure work environment).
•    Must understand, write and fluently speak in the English language.
•    Must be available to work company holidays if requested in order to accommodate customer needs.