SAP Team Lead - OTC

The Clarks SAP OTC Team Lead will be expected to liaise with the internal business teams, advisory partners and external implementation partners, to facilitate the continuous improvement and support of Order to Cash Process. The core of the Role is managing the sub-team of 6 external OTC consultants to lead the project-based changes and resolve the day-to-day incidents. The successful candidate will gain experience in a broad range of the state-of-the-art e-commerce & retail solution integrating with SAP, as well as the proven business models of a brand owner in a global organization.

What You'll Be Doing

Team Leadership & Stakeholder Management

• Lead and manage OTC workstreams within projects, from scoping and design through to execution of formal and rigorous test cycles.
• Collaborate with cross-functional teams to deliver end-to-end processes, integrating SD with other SAP modules (SAP CAR, FICO, MM, LE, GTS).
• Lead and manage third parties, suppliers, and team members effectively.
• Interact with all levels of the business and IT, explaining complex ideas and concepts in an accessible manner.

Project Delivery & Management

• Drive SAP-related projects, ensuring alignment with business objectives and timelines.
• Apply project methodology and governance processes to change control, system development life cycle, and regression testing.
• Conduct workshops to elicit and agree on requirements, ensuring clear communication and documentation.
• Write functional and technical specifications based on business requirements.
• Manage requirements scope and disposition through process compliance, gap analysis, integration testing, and user acceptance methodology.
• Provide knowledge and input on the system implications of business process changes.

Application Management

• Support business-as-usual activities and manage incident escalation processes.
• Cultivate innovation and demonstrate strong analytical skills to evaluate information from multiple sources.
• Work with interfaces and integration to SAP CAR EPOS and third-party systems.
• Utilize ABAP debugging skills to troubleshoot and resolve issues.
• Maintain in-depth knowledge of all SD configurations, including Pricing, ATP, Billing, Intercompany, CO-PA, and outputs.
• Integrate SAP ERP with other systems such as e-commerce platforms, EDI, POS, and warehouse management.
• Partner with divisional and regional business process owners on system requirements, processes, and systems.
• Maintain in-depth functional and business process knowledge of target applications.
• Support process improvement and change initiatives, seeking opportunities for systems consolidation and simplification.
• Work with the global governance team to ensure proposed solutions align with global standards. • Identify consolidated, worldwide target processes and support end-to-end processes with an intermediate-level understanding of system touch points.
• Provide end-user support and training as required on all applicable system

To be successful in this role, you'll need:

• 7 years of experience in SAP OTC consulting, with at least 2 years in a team lead or management role.
• Proven experience in the retail and wholesale industry.
• Ability to explain complex system issues and decision points using common business language.
• Experience working in small elite team to manage external services suppliers.
• Demonstrated ability to lead and manage third parties and suppliers.
• Some level of accounting knowledge, any certification will be a plus
• Some level of project management skills to meet deliverables timely and efficiently.
• Strong analytical skills to critically evaluate information from multiple sources.

About Clarks

Clarks, based in Somerset, England, has been at the forefront of innovative shoemaking since its foundation in 1825 when brothers James and Cyrus Clark made a slipper from sheepskin off-cuts. Sparking revolutions and defining generations, Clarks’ archive of over 22,000 pairs includes the inimitable Desert Boot and Wallabee – and a ground-breaking combination of invention and craftsmanship remains at the heart of what the brand does now. Cutting-edge collaborations with cultural icons and KOLs, taking strides in social change, reimagining legendary silhouettes, and making shoes that move with the world ahead – Clarks is never standing still.