Controller

The Hilton Southlake Town Square is proud to be one of Hilton’s most prestigious properties in North America, consistently ranking in the top 10% for guest service and overall cleanliness. As a Connie Award-winning hotel, we offer 248 beautifully appointed guest rooms and over 28,000 square feet of flexible meeting space, all overlooking the vibrant Southlake Town Square.

At Hilton Southlake, we also take care of our team. Enjoy employee discounts at Hilton Hotels & Resorts, a Quarterly Team Member Celebration, and our Employee of the Quarter Program. Plus, we offer complimentary meals and a fun, supportive work environment.

Join us and be a part of something truly special!

JOB SUMMARY

Supervises accounting staff, completes month-end closing, maintains balance sheet reconciliations, maintains & supports computer systems, trains all associates in accounting department, maintains internal audit controls, reviews daily revenue report, and tracks daily cash.

ESSENTIAL JOB FUNCTIONS

This description is a summary of primary responsibilities and qualifications.  The job description is not intended to include all duties or qualifications that may be required now or in the future.  The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

BUSINESS RESULTS

•            Applies broad business knowledge and balances both a short- and long-term perspective to generate strategies while leading the                  organization to achieve them.

•            Manages the day-to-day operations of the department.

•            Coordinates and administers an adequate plan for the control of operations.  This plan would provide profit planning, sales                              forecasts, expense budgets, capital requirement/needs, cost standards and the necessary procedures for affecting the plan.

•            Monitors compliance with hotel and accounting policies and procedures, legal requirements, and contractual obligations                                  (including obligations under a management agreement) utilizing internal controls, auditing, and security procedures to ensure                        deviations are brought to the attention of the Controller and appropriate regional management and to protect the hotel's assets.

•            Reviews A/R credit applications prior to being submitted.

•            Reviews & approves all A/R adjustments.

•            Prepares and enters monthly journal entries as well as reviews preliminary P&L statement for errors.  Reviews corrected                                  preliminary P&L statement and distributes preliminary P&L to Executive Committee Members.

•            Prepares annual budget input and reports.

GUEST SATISFACTION

•            Ensures a high level of customer satisfaction and builds long terms mutually beneficial customer relationships.  

•            Coordinates and communicates verbally and in writing with customer (internal and external). Follows up with customer.

•            Displays leadership in guest hospitality and ensures consistent, high-level service throughout all phases of hotel events. 

•            Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

•            Utilizes Delphi, Hilton PEP, XN  or other hotel system to capture and manage customer information daily.

LEADERSHIP

Applies broad business knowledge and balances both a short- and long-term perspective to generate strategies while leading the organization to achieve them.

•            Demonstrates commitment to Driftwood Hospitality operating principles and philosophies.

•            Holds self and others accountable for achieving results.

•            Addresses conflict in a timely manner.

•            Contributes to team results.

•            Makes decisions, including employees/team and commits to a course of action with available information.

BUILDING RELATIONSHIPS

Eliminates insular thinking by fostering a positive climate for work relationships and teams committed to achieving organizational goals and initiatives.  In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the requirements of the hotel.

•            Conducts one on one meeting with Direct Reports to ensure their ongoing                                       development.

•            Maintains open channels of communications for all levels (line employees through                        General Manager) and monitors employee relations.

•            Ensures the prompt and proper submission of all corporate, divisional, and                                       governmental reports required.

•            Due to the nature of the business the individual may be required to do other duties                      and special projects as assigned by the supervisor.

GENERATING TALENT

Proactively identifies and develops talent within the organization.

•            Hires the best people available from internal and external candidates. Hires for talent,                   diversity, and balance of skills. Supports hotel’s interviewing tools to ensure hiring                         decisions are based on the candidate’s job-related talent, skills, and competencies.                       Maintains succession planning.

•            Manages employee progressive discipline procedures for areas of responsibility.                            Ensures each hotel’s policies are administered fairly and consistently.  Ensures                                disciplinary procedures and documentation are completed according to Employee                          Handbook.

•            Ensures regular on-going communication is happening in all areas of responsibility to                    create awareness of business objectives and communicate expectations,                                         recognize performance, and produce desired business results. Establishes and                                 maintains open, collaborative relationships with employees and ensures employees do                 the same within the team.

•          Actively solicits feedback, utilizes an “open door” policy and reviews employee                              satisfaction results to identify and address employee problems and concerns.  Ensures                  employees are treated fairly and equitably.  Constantly strives to improve employee                      retention.  Brings issues to the attention of the Controller as necessary.

•            Celebrates successes and publicly recognizes the contributions of team members;                          ensures recognition is taking place across areas of responsibility.  Maintains an on-                       going employee recognition program. 

KNOWLEDGE, SKILLS & ABILITIES

•            Requires advanced knowledge of the accounting, finance, and hospitality profession;                    Hotel Experience required.

•            Minimum Experience 4 years comparable accounting, 2-year minimum accounting                        supervisory experience.

•            Requires some managerial skill as position involves frequent decisions, meeting of                        deadline, negotiations of contracts of vendors, analytical ability and the                                            planning, organization development and coordination of large-scale work projects.

•            Strong leadership skills with the ability to direct/motivate department to meet and                        exceed goals.  

•            Must have excellent business communication skills. Strong time management skills                        needed.  Well organized and excellent attention  to detail.  Ability to adjust to changes.

•            Excellent verbal and written English communication skills.

PHYSICAL DEMANDS

•            Frequent walking, standing, sitting, hearing, talking, smiling.

•            Lifting, pushing, and pulling of objects weighing up to ten (20) pounds.

•            90% sitting / 10% walking.