Gift Shop/Barista

The Hilton Dallas Rockwall Lakefront is one of Hilton’s most prestigious properties in North America. We have continuously been ranked in the top 10% year after year in Guest Service and Overall Cleanliness. We're currently seeking a Gift Shop/Barista Associate! Our 233 room luxury property is located in Rockwall, Texas overlooking beautiful Lake Ray Hubbard!

We offer employee discounts at all Hilton Hotels, Employee of the Month program, free meals, Team Rally's each quarter and a fun environment to work in! 

As our Gift Shop/Barista Associate, you will assist with the day-to-day operation of the gift shop. This includes the following but is not limited to maintaining the pro shop appearance, assisting with physical inventory, and accurately checking customers in/out. Because of the emphasis placed on customer service and merchandising; a friendly attitude and exceptional people skills is a priority for the position.

ESSENTIAL JOB FUNCTIONS

This description is a summary of primary responsibilities and qualifications.  The job description is not intended to include all duties or qualifications that may be required now or in the future.  The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

• Create a welcoming customer service-oriented atmosphere that promotes the hotel as well as exceeds the needs of guests.
• Provide the highest level of customer service with a positive attitude.
• Maintaining a clean and professional retail shop which includes arranging visual displays and merchandise.
• Assist with receiving of retail goods in accordance with retail policies and procedures.
• Ensure that the gift shop counter and storage areas are kept clean and neat to maximize efficiency.
• Responsible for re-stocking gift shop items.
• Assist with developing and implementing promotional plans for the gift shop.
• Incorporate safe and efficient practices in job performance while upholding the hotel’s hospitality standards.
• Performing opening/closing duties in accordance with outlined policies and procedures.
• Regular and reliable attendance is required.
• Communicates information to manager so that the team can respond as necessary.
• Follows operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
• Follows health, safety, and sanitation guidelines for all products.
• Performs other duties as required by manager.

KNOWLEDGE, SKILLS & ABILITIES

• Exceptional customer service record with experience in retail preferred.
• Must be well organized and be able to work under pressure.
• Excellent Verbal and Written communication.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to stand, sit, or walk for an extended period of time. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.