Front Desk Manager
Job Title: Front Desk Manager
Department:Front Office/Front Desk
Reports to: General Manager / Director Of Front Office
Location: Sheraton Station Square
Supervises: Concierge, Front Desk Agents, Front Desk Supervisors and Hotel Operations.
Job Summary:
The Front Desk Manager is responsible for overseeing all front office operations to ensure exceptional guest service and smooth daily operations. This includes the front desk, guest services, and concierge. The role requires strong leadership, excellent communication, and a commitment to guest satisfaction. This position works closely with other department heads to support hotel operations and maintain service standards.
Key Responsibilities:
- Lead, manage, and train the front office team to deliver outstanding guest service.
- Ensure efficient check-in/check-out procedures and handling of guest requests.
- Monitor and improve guest satisfaction scores (e.g., through feedback, surveys, online reviews).
- Collaborate with Revenue Management and Reservations to maximize occupancy and revenue.
- Marriott required operations: GXP; Chats.
- Oversee scheduling, payroll, and budgeting for the Front Office department.
- Ensure compliance with all hotel policies, brand standards, and local laws.
- Maintain high levels of cleanliness, organization, and hospitality in all guest-facing areas.
- Implement standard operating procedures and ensure they are followed consistently.
- Act as Manager on Duty (MOD) as required, overseeing hotel-wide operations.
Qualifications:
- Minimum 1 to 3 years of progressive hotel experience, with at least 1 years in a leadership role.
- Strong leadership and interpersonal skills.
- Excellent problem-solving and conflict-resolution abilities.
- Proficiency in property management systems (e.g., Lightspeed MARSHA etc.).
- Knowledge of budgeting, payroll, and revenue management principles.
- Flexibility to work evenings, weekends, and holidays as needed.
Key Competencies:
- Guest-first mindset
- Leadership and team development
- Attention to detail
- Effective communication
- Time management
- Financial acumen
Benefits
- 401(k)
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
- Room Discounts
- Employee Food and Beverage Discounts
EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.
Other details
- Pay Type Salary
- Sheraton Pittsburgh Station Square, 300 W Station Square Dr, Pittsburgh, Pennsylvania, United States of America