Convention Services Manager

Great Opportunity to Work at the Crowne Plaza 

*$500 SIGN ON BONUS!!!

*Free Meal

*Health Insurance

*410K

*Vision Insurance

*Dental Insurance

*Hotel Discounts

*Life Insurance

*Paid Time Off 

*Flexible Spending Account

*Short Term Disability

*Long Term Disability

Job Summary

Acts as liaison between hotel and customer throughout the event process (pre-event, event, post-event). Makes presence always known to customer during this process. Is able to creatively execute event details provided by the meeting planner.  Prepares all event documentation and coordinates with group sales and/or catering sales, hotel departments, and customer to ensure consistent, high-level service throughout pre-event, event, and post event phases of hotel events. Ensures all hotel events have a seamless turnover from sales to service back to sales. Maximize revenue opportunities by upselling and offering enhancements to create outstanding events. Plan, organize, and manage the in-house details for all group and convention bookings (i.e., guest rooms, menus, set-up, etc.) Ensure maximization of room and meeting space, revenues, and profits while delivering a quality product. Report and critique all activities to the Director of Catering or Director of Sales. Enliven the Brand Standards within the Department and the hotel. Support all Corporate and hotel initiatives as needed.

Essential Job Functions

This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. The Hotel operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting times, and hours worked in a week.

Business Results

• Plan, upsell and detail the program with the client including verification and modification of space requirements, times, equipment, menus, themes/decorations, etc. Prepare the appropriate resumes and paperwork to ensure quality service.
• Monitor Convention Groups Room Requirements to ensure all convention attendees receive commitments made in the hotels agreements.
• Manage function details and related activities to ensure that program requirements are satisfied. Anticipate and handle customer complaints and/or problems to ensure quality product delivery, customer satisfaction and repeat business.
• Monitor and control individual event budgets and details to maximize revenues and minimize expenses while ensuring delivery of a quality product.

• Coordinates and communicates verbally and in writing with customer (internal and external) regarding event details. Follows up with customer post-event.
• Acts as liaison between hotel and customer throughout the event process (pre-event, event, post-event). Makes presence always known to customer during this process. Is available to solve problems and/or suggest alternatives to previous arrangements.
• Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
• Proactively identifies operational challenges associated with his/her group and works with the hotel staff and customer to solve these challenges and/or develop alternative solutions.
• Leads pre-event and post-event meetings for assigned groups.
• Manages group room blocks and meeting space for assigned groups.

• Adheres to all company standards, policies, and procedures.
• Communicate function requirements to appropriate areas in the hotel, resolve issues or problems to ensure quality product delivery and customer satisfaction.

• Utilizes Delphi or other hotel systems to capture and manage customer information daily.
• Strong organizational skills are essential for effective time management, task prioritization, and overall productivity.
• Performs other duties as assigned to meet business needs.
• Perform special projects and other responsibilities as assigned.

Knowledge, Skills & Abilities

Experience

• 2 or more years of client-focused special events experience.
• Proven track record of a consistent ability to manage multiple client events while providing quality service.
• Experience in working with multiple vendors on special projects highly preferred

Skills and Knowledge

• Excellent verbal and written English communication skills
• Skills needed to manage the people and variables encountered in the development and implementation of major functions
• Computer literate in MS Word, Excel, and PowerPoint
• Computer savvy with skillset to learn and master needed software programs to be successful in this role.

Physical Demands

This is a hands-on role consisting of frequent moments of walking, standing, sitting, listening, talking, smiling.

Lifting, pushing, and pulling of objects weighing up to twenty five (25) pounds.  One must embrace moments of instantaneous adaptability.