GSOC Lead

About Crisis24

Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe.

At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.

More information is available at www.crisis24.garda.com

GSOC Team Lead – Menlo Park, CA (onsite) 

Summary:

Reporting to the GSOC Manager, this position is responsible for the day-to-day operations of the GSOC and will be responsible for mentoring analysts, streamlining standard operating procedures, responding to incidents, and administrative tasks related to the GSOC. The ideal candidate will have extensive experience in security operations, strong leadership abilities, and a proven track record of implementing effective security measures to safeguard personnel, assets, and information.

Key Responsibilities:  

1. Team Development: Support the GSOC Manager in managing a team of highly skilled security professionals. Promote a culture of excellence, discipline, innovation, and continuous learning. Mentor and develop staff to ensure they meet the highest standards in security operations. 
2. Mentor the Team: Assist in training analysts through Situation Based Training (SBTs) and provide feedback & support to ensure that analysts are competent and effective.     
3. Client Relationship Management: Establish and maintain positive relationships with clients, ensuring all communications are professional and addressing any concerns promptly to ensure resolution is satisfactory. 
4. Quality Assurance and Continuous Improvement: Oversee the quality of work performed by the team, conducting regular audits and providing feedback to enhance performance. Continuously evaluate and improve GSOC processes and procedures to increase efficiency and effectiveness. 
5. Security Protocols and Crisis Management: Establish and enforce stringent security protocols and develop comprehensive crisis management plans. Lead the team in managing critical incidents effectively to minimize impact. 
6. Technology and Security Program Development: Stay informed on security technology & best practices and make benchmarking & optimization recommendations to our client to assist in meeting or exceeding industry standards for safety & readiness.
7. OSINT & Active Monitoring: Assist in conducting & coordinating OSINT, research requests, and event/risk assessments to increase the client’s awareness on threats & safety concerns. The Team Lead will be responsible in maintaining and updating boolean search chains and maintaining the GSOC's collection of sources & information. 
8. Scheduling: The GSOC Team Lead must assist with scheduling which includes planning the team schedule out a month in advanced. They must also communicate with Crisis24 and client management as appropriate on schedule changes.

Required and Preferred Experience and Qualifications: 

• Bachelor’s degree in a related field is strongly preferred. Either bachelor's degree or equivalent military experience
• Have an interest or direct experience in the following: Intelligence, Security Operations, Corporate Security, or Crisis Management. 
• 2+ years of experience as a GSOC analyst or working with incident management technology and OSINT monitoring
• 2+ years of experience as a people leader / manager
• Must be well-versed in current technologies and open-source search methodologies
• Must be a competent user of Google Workspace, Microsoft Suite, Microsoft Teams, SharePoint, and other similar tools  
• Must be willing to sign an NDA and maintain strict confidentiality
• Must be able to communicate effectively, both verbally and in writing
• Ability to maintain a professional demeanor during stressful situations
• Must be able to quickly adapt and excel in dynamic situations
• Demonstrated organizational and time management skills
• Successful client management experience
• A demonstrated history of effective conflict resolution skills
• Maintain composure in dealing with authorities, executives, clients, and staff occasionally under conditions of urgency and in pressure situations
• Ability to work 8 to 12-hour shifts both days and nights
• Experience using OSINT tools such as Dataminr, ,Ontic, and ISOS etc. 

Work Environment & Physical/Mental Demands: 

With or without reasonable accommodation, this job requires the physical and mental capacity to effectively perform all essential functions. In addition to other demands, the demands of the job include: 

• Must undergo and meet company standards for background and reference checks, and drug tests if required
• Exposure to sensitive and confidential information
• Regular computer usage
• Ability to handle multiple tasks concurrently
• Manual dexterity required for occasional reaching and lifting of small objects and operating office equipment
• Occasional reaching with hands and arms, stooping, kneeling, crouching and/or crawling
• Must be flexible with the ability to work evenings, odd hours, and weekends with little notice
• Frequent sitting and/or standing  

Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.