Response Operations CSC Senior Consultant

Who We Are Looking For

Crisis24's Crisis & Security Consulting (CSC) division, is looking for an English and French-speaking Senior Consultant to join the UK/Europe team. As a part of our dynamic and agile team, the successful candidate will have the chance to enhance their skill set and knowledge, enabling them to contribute across various teams within the organization. Candidates should possess comprehensive experience in security risk management and crisis management at both tactical and strategic levels and have a wide-ranging understanding of different industries. The position involves readiness to deploy globally at short notice, often in challenging situations, requiring confidence and the ability to provide immediate support and guidance to high-level / C-Suite stakeholders.

The Ideal Candidate Will Be:

• Fluent and articulate in both French and English, with exceptional written and verbal communication and presentation skills in both languages
• A collaborative team player with a strong work ethic and a dedication to contributing to collective goals
• Commercially astute, with a keen eye for identifying and cultivating business opportunities and client relationships
• A creative problem-solver who applies initiative and originality to overcome challenges and develop innovative solutions for clients
• Personable and engaging, capable of building trust and communicating effectively with colleagues, stakeholders, and clients at all levels
• Emotionally intelligent, demonstrating empathy, composure, and professionalism during sensitive or high-pressure scenarios
• Unwavering in their integrity, consistently adhering to ethical standards and demonstrating discretion, accountability, and sound judgment
• Flexible and mission-ready, with the willingness and capability to work non-standard hours and deploy at short notice, both domestically and internationally
• Committed to ongoing development, maintaining a high degree of industry awareness and staying abreast of emerging geopolitical, security, and crisis management trends

Location and Travel requirements:

• Place of Work: London, United Kingdom
• Travel Expectations: This role requires regular international travel in support of consulting projects. Flexibility and readiness to deploy at short notice—both domestically and overseas—are essential

What You Will Work On

Business development

• Generation of new security and crisis management consultancy opportunities in UK & Europe and globally in support of CSC’s new business targets
• Identify opportunities to promote and enhance CSC’s security and crisis management consulting initiatives
• Scope, price, manage and/or oversee the development of RFPs and client proposals
• Represent CSC, Crisis24 and GardaWorld in client pitches, presentations and meetings
• Identify opportunities to introduce the wider GardaWorld services into clients

Consulting services delivery

• Deploy to client offices throughout UK & Europe and/or other overseas locations to deliver CSC’s pre-incident consulting services
• Delivery and management of SRM, CM and BCM consulting services (such as risk assessments, policy/plan development, incident and crisis management planning and other projects)
• Produce all relevant documentation in support of assigned pre-incident consulting services delivery, responsible for the quality and standards of such documentation in line with CSC’s best practice doctrine and methodology
• Project management of live security risk and crisis management consulting projects and coordination of deployments including administration of other staff and/or third-party consultants on projects

All hazards response

• May deploy to client offices throughout UK & Europe and/or other overseas locations to deliver ‘all hazards’ crisis management response support services

Account management

• Client liaison and account/client relationship management of new and existing consulting clients

Team engagement

• Support the development of more junior team members and work in cooperation with the wider global consulting team on all aspects of consulting services delivery

Administrative

• Maintain and/or oversee accurate accounting records for key clients allocated
• Keep Salesforce and any other platforms used by Crisis24 up to date and accurate in relation to relevant accounts and proposals

Other

• Support the wider Crisis24 and GardaWorld business as required

Who You Will Work With  

Internally: Crisis24: Immediate CSC team, Associate Consultant Team, and management, wider Crisis24 team, GardaWorld team/s in Europe and globally, corporate functions

Externally: Clients, information sources and third-party providers & subcontractors

The Senior Consultant will report to the Director, UK & Europe. These responsibilities will be monitored and managed through the company performance management review cycle and regular monitoring of performance against KPIs throughout the year. Core accountabilities are support to the development and delivery of consulting opportunities and services; execution of defined administrative tasks; participation in company performance management cycle

 What You Will Bring  

• Fluency in both French and English is imperative
• Minimum 7 years' relevant previous experience in a security, intelligence, risk or crisis management environment, working in an operational and/or consulting role
• Strong working knowledge of Security Risk and Crisis Management / Business Continuity Management – Best Practice and Industry Standards
• Demonstrable commercial experience developing new business opportunities
• Extensive travel experience globally including in high threat / hostile environments
• Competent skills with office-based software; MSOffice
• At least one relevant security risk management qualification (CSMP, CPP, PSP or other)

Benefits 

• The annual leave year runs from 1 January to 31 December. Your paid annual leave entitlement will be 25 days per annum (pro rata for part time hours)
• Group Life Insurance effective upon commencement of employment. Death in Service pays out at 4x base salary
• Employee Assistance Program effective upon commencement of employment. Full details will be provided after joining the company
• A Discretionary Bonus Scheme, effective in the year following your employment, and based on company performance in the previous fiscal year
• Group Pension Scheme, to which you will be automatically enrolled from the beginning of the third month following start date:
  • We will match your contributions up to 5%. The minimum contribution you can make to the scheme is 4%
  • You will be entitled to opt out should you wish.