Manager, Intelligence

About Crisis24

Crisis24, a GardaWorld company, is widely regarded as the leading integrated risk management, crisis response, consulting, and global protective solutions firm, serving the world's most influential people, disruptive brands, and prominent organizations. Championed by our advanced Global Operation Centers and our skilled team of intelligence analysts, we offer highly specialized services, security and consulting, with the technology and AI to power it all across the globe.

At Crisis24, we go beyond mere employment; we pave the way to a realm where your skills become instrumental in shaping global security, guiding clients through a multifaceted and challenging landscape. Your journey with us will be deeply fulfilling, driven by a powerful sense of purpose and accomplishment. Within our thriving environment, you'll discover abundant chances for both personal and career advancement. Seize this moment to push your limits, broaden your expertise, and elevate your professional journey to unprecedented levels. Join the Crisis24 team today and be a part of something extraordinary where growth and impact converge.

More information is available at www.crisis24.garda.com

Preferred Location: Annapolis, MD, open to remote

Who We Are Looking For

Under the general direction of the Embedded Intelligence Services (EIS) department, the Intelligence Manager will support the analytical, programmatic, and management needs of a major, well developed client engagement. The Intelligence Manager will work directly with his/her Sr. Manager and the EIS team to produce analysis addressing client-specific requirements, manage the client intelligence program, and manage the client relationship. The Intelligence Manager will be available to travel to client locations as needed. Occasional evening and weekend work may be required on a case-by-case basis, potentially including to provide occasional coverage for shift-work team.

What You Will Work On

• Gather, assess, and disseminate analysis on the nature of global security threats, the likelihood that they will affect the client's travelers, assets, and operations, and what the likely effects are
• Actively monitor open-source media, third-party subscription services, and other sources in real time for issues that could affect business operations and personnel
• Open-source intelligence collection and analysis of regional trends and events to provide timely, comprehensive, customized intelligence products to decision makers
• Using the intelligence cycle, research, assess, and support the production of written intelligence products that meet client requirements as well as EIS analytic standards, including but not limited to: Travel Threat Assessments, Location Threat Assessments (Neighborhood-, City-, or Country-level), Site Threat Assessments, Event Threat Assessments, Requests for Intelligence, Daily Incident Assessments or Intelligence Products, Threat Forecasting, Scenario Forecasting, Social Media Monitoring, Online Exposure Assessments
• Produce written and oral assessments that are succinct and include beneficial analysis
• Liase with the client to better understand their requirements and concerns
• Understand the client's footprint and interests to anticipate client needs
• Support daily intelligence products for wide distribution, ensuring the reporting is timely, accurate, actionable, and in accordance with reporting criteria
• Deliver oral and written threat briefings to members of Client’s security team or business leadership teams
• Work with security team members effectively and efficiently
• Coordination of prompt, high-quality responses to client requests
• Suggest to clients potential improvements to the program and facilitate their implementation
• Manage client expectations by understanding the EIS team's product offerings and limitations
• Collaborate with client stakeholders (Travel, HR/Benefits, Legal, IT, Supply Chain, etc.) and vendors in support of the client’s goals
• Develop and implement pertinent policies and procedures, revise and update as necessary
• Works with client and team to ensure all SOPs are reviewed and updated regularly
• Track, report, and deliver written and verbal briefings on metrics around production and deliverables
• Review reporting analysts’ production and provide critical feedback to ensure that the product fulfills the client's requirements and meets EIS analytic standards
• Engage in cross-project analysis, including consistent sharing of information between analysts, participating in webinar or other external-facing group projects, and red-teaming peer analysts’ work
• Be consistently engaged on a daily basis with teammates
• Conceptualize, develop, and propose to management business or intelligence initiatives to support departmental growth
• Manage and mentor analysts
• Manage the production of major projects involving multiple analysts as well as in-depth and complex analysis through the intelligence cycle
• Meet with existing or potential clients to portray EIS capabilities and develop opportunities
• Scope the analytic portion of new or potential client engagements to assist with sales and proposals
• Participate in sector-related conferences or speaking engagements
• Lead primary point of contact for dedicated clients’ intelligence and/or risk management solutions
• Serve as the client’s primary point of contact for all cross-functional support
• Oversee all personnel, products and processes associated with assigned client solution
• Other duties and responsibilities assigned by management

 What You Will Bring

• 5+ years of experience in intelligence analysis, enterprise risk management or a related field required.
• Bachelor’s degree in related field required, Master’s degree preferred.
• Excellent research skills and the ability to lead training for analysts in how to research and evaluate sources
• Exceptional analytic writing skills and the ability to lead training for other analysts in analytic writing
• Exceptional verbal skills and the ability to lead training for other analysts in verbal briefing
• Exceptional analytic skills and extensive knowledge of analytic techniques and tradecraft a plus
• Ability to train other analysts in analytic skills and techniques
• Knowledge of Microsoft Office, especially Word, Excel, and PowerPoint; experience with SharePoint, Power Apps, Power Automate, and PowerBI preferred
• Knowledge of Google Earth and Maps
• Fast learner and ability to multitask
• Ability to organize and prioritize work with little supervision
• Establishing and maintaining positive professional rapport with other analysts and SMEs as well as client contacts
• Subject matter expertise in a location, security-related topic, or analytic process
• Foreign language and travel experience required; proficiency in a second language desirable
• Extensive customer service experience in a client-facing role
• Experience overseeing other analysts' work and ensuring analysis meets company standards
• Demonstrated ability to provide constructive feedback
• Experience mentoring analysts and leading complex projects with multiple participants/analysts
• Demonstrated ability to manage personnel
• Demonstrated client interface and management skills
• Effective problem solving, time management, and people management skills
• Self-motivated, highly flexible, and possesses a strong initiative
• Potential to manage between 2-12 team members

EEO/AA Employer/Vets/Disability

Information Security

Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.