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  • Alabang | Operations Manager | Chengyang

    Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #857
    Wednesday, June 9, 2021
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  • ALABANG | Training/Quality Manager - Social Media Content Moderation

    Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #236
    Wednesday, June 9, 2021
    Position Summary: The Training and Quality Manager supports training and quality for a program or a vertical account either within a site and/or across multiple locations. Oversees Transaction Monitoring requirements, and/or Sales Verification (as applicable), and is responsible for ensuring continuous training of employees based on client, organizational and individual needs.  Incumbent may supervise Trainers, Quality Supervisors and Quality Analysts and may skip level supervise Quality Co ... More
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  • Alabang | T&Q Supervisor | Chengyang

    Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #856
    Wednesday, June 9, 2021
    Department:     Quality                                                             Reporting to:   TQM or Quality Director Compensation Band/Level:  3B             Company Summary: Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, ... More
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  • EASTWOOD | Customer Service Representative I (CSR I)

    Majorel Philippines Corp., 5/F E-Commerce Plaza Bldg., Quezon City, PH-NCR, PHL ● Req #1268
    Thursday, May 20, 2021
    Operations - Customer Service Representative I (CSR I)Department: Operations Reporting to: Operations SupervisorCompensation Band/Level: CSRICompany Summary:Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impa ... More
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  • Alabang | Seller Support Associate CSR II

    Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #1243
    Monday, May 10, 2021
    Department: Operations Reporting to: Supervisor Supervises: NA FLSA: Non Exempt  Company Summary: At arvato, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment to quality, innovation and having fun! Come and join our team today!  Position Summary: The Seller Support Associate i ... More
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  • Alabang | Trainer | Content Mediation

    Alabang, Muntinlupa, Metro Manila, Philippines ● Req #1209
    Friday, April 30, 2021
    Department: Training Reporting to: Lead Trainer/Manager   Compensation Band/Level: 3A    Company Summary:  Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impact for our partners. Today’ ... More
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  • Alabang | CSR I Travel Account

    Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #1176
    Monday, April 26, 2021
    Department:     Operations                                           Reporting to:   SupervisorSupervises:      NA                                                        FLSA:   Non-Exempt  Company Summary:At arvato, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment to quality, innova ... More
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  • EASTWOOD | Customer Service Representative I (CSR I)

    Majorel Philippines Corp, 8th and 9th Floor. Vector 3 Bldg., Quezon City, PH-NCR, PHL ● Majorel Philippines Corp., 5/F E-Commerce Plaza Bldg., Quezon City, PH-NCR, PHL ● Req #1137
    Saturday, April 17, 2021
    Operations - Customer Service Representative I (CSR I)Department: Operations Reporting to: Operations SupervisorCompensation Band/Level: CSRICompany Summary:Majorel supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology, we deliver real impa ... More
    Apply

  • EASTWOOD | Operations Manager (Level I)

    Majorel Philippines Corp., 5/F E-Commerce Plaza Bldg., Quezon City, PH-NCR, PHL ● Req #1090
    Monday, April 5, 2021
    Operations - Operations (Level I) ManagerDepartment: Operations Reporting to: Operations LeadershipCompensation Band/Level:  4A Position Summary:The Operations Manager oversees the daily performance of call center supervisors and their respective teams. This includes the analysis and review of the day-to-day operations, budget management, team development, and client satisfactionOverall Responsibilities: • Lead, manage and develop supervisors through interactions and motivationFoster a cultu ... More
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  • EASTWOOD | Product Trainer

    Majorel Philippines Corp., 5/F E-Commerce Plaza Bldg., Quezon City, PH-NCR, PHL ● Req #1061
    Tuesday, March 30, 2021
    Training/Quality - Trainer1.1 Role Type - Overhead / Account 1.2 Role Mapping and Context - This Role encompasses the following roles under old naming conventions / structures: • Program Trainer / Account Trainer 1.3 Reporting Structure  Reports to Main Responsibility Training Supervisor This position ensures that quality procedures are aligned across the Account and in accordance with Majorel-wide standards, documented, audited and maintained. This role is re ... More
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  • EASTWOOD | Customer Service Representative II (CSR II)

    Majorel Philippines Corp., 5/F E-Commerce Plaza Bldg., Quezon City, PH-NCR, PHL ● Req #1013
    Thursday, March 18, 2021
    Operations - Customer Service Representative II (CSR II)Department: OperationsReporting to: SupervisorSupervises: NAFLSA: Non-ExemptPosition Summary:Requires some advanced call center knowledge; Generally requires multi-skill sets; Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Work is more complex than CSR I and requires a higher level conceptual thinking skill. Requires a high school diploma or equivalent and 1-3 years of experience in t ... More
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  • Alabang | CSR II- Retail

    Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #846
    Tuesday, February 16, 2021
    Position Title: CSR I.Advisor.Customer SupportPrepared By: Hiring Manager Authorized By: Human ResourcesDepartment: Operations Reporting to: SupervisorCompensation Band/Level: Agent CSR 1Company Summary:Majorel (dba Arvato) supports clients all over the world to successfully shape their customer relationships. More than 48,000 employees in 28 countries design and implement customized solutions for this purpose. We create amazing customer experiences that people value and we are proud of. By comb ... More
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  • EASTWOOD | Customer Service Representative II (CSR II)

    Majorel Philippines Corp, 8th and 9th Floor. Vector 3 Bldg., Quezon City, PH-NCR, PHL ● Req #776
    Monday, January 25, 2021
    Operations - Customer Service Representative II (CSR II)Department: Operations Reporting to: SupervisorSupervises: NA FLSA: Non-ExemptPosition Summary:Requires some advanced call center knowledge; Generally requires multi-skill sets; Processes orders, prepares correspondence, and fulfills customer needs to ensure customer satisfaction. Work is more complex than CSR I and requires a higher level conceptual thinking skill. Requires a high school diploma or equivalent and 1-3 years of experience in ... More
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  • ALABANG | Real Time Analyst

    Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #746
    Tuesday, January 19, 2021
    Position Summary: The Real Time Analyst is a Workforce Management role that reports to the Workforce Manager and will take direction from the Workforce Forecasting and Scheduling Analyst. The RTA responsibilities include monitoring multiple queues and agents from multiple programs to ensure consistent service is maintained.   Overall Responsibilities: Monitor agent activity in real time using Aspect Real Time Adherence and Aspect Director. Report to the Operations teams agents ... More
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  • ALABANG | Reports Specialist

    Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #693
    Thursday, January 7, 2021
    Position Summary: Develops and runs reports from various data sources including but not limited to Excel, Powerpoint, Access.   Overall Responsibilities: Maintain existing reporting database tools through current knowledge of programs and tools and processing report requests Provide requested reports with the required data elements for team and other departments as needed Develop new reporting applications to meet business demands Development of internal repor ... More
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  • Alabang | Customer Service Representative I | Travel Account

    Majorel Philippines Corp., G/F Plaza E Bldg., Muntinlupa, PH-NCR, PHL ● Req #666
    Tuesday, January 5, 2021
    Department:     Operations                                           Reporting to:   Supervisor Supervises:      NA                                                        FLSA:   Non-Exempt   Company Summary: At arvato, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment ... More
    Apply

  • EASTWOOD | Service Desk Analyst II

    Majorel Philippines Corp, 8th and 9th Floor. Vector 3 Bldg., Quezon City, PH-NCR, PHL ● Req #601
    Friday, December 18, 2020
    Company Summary:At Majorel, we measure our success through the successes of our customers. Our DNA is built upon Customer Obsession, Ownership and Continuous Improvement (Hustle). We achieve our goals by means of experience, state-of-the-art technologies, creativity, passion and a commitment to quality, innovation and having fun! Come and join our team today!  Position Summary:Responsible for the delivery of IT service desk and associated support services for the user community across North Amer ... More
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