Junior Technical Customer Support Analyst

About Us

OEC® provides high-quality technology solutions to automakers and their franchised dealers which facilitate the sale of Original Equipment (OE) replacement parts. Using advanced, leading technology, OEC in the past 20 years, has extended this mission providing constant support for over 50 international auto brands, and more than 150,000 dealership and repair customers worldwide, being now a lead of the segment of the automotive market through continued innovation and subject matter expertise.

This offer applies to Authoring department which is responsible for creating spare parts catalogues for one of the leading car manufacturer. We are proudly taking a key part in the whole cycle, from adding service decisions to each part, through cataloguing, illustrating to providing support to our client as a help desk.

About you

• Very good knowledge of English (minimum B2 level)
• Basic knowledge of MS office package
• Strong analytical skills
• Exceptional attention to details and desire to achieve high level of accuracy

Nice to have

• Knowledge about the car construction and car parts
• Interest in automotive area

Responsibilities

• Providing technical support for OEM client
• Analyzing, researching and interpreting automotive parts engineering data
• Issuing new OEM spare parts into global distribution
• Making decisions that have key impact on parts stocking and availability for dealerships that are essential for routine maintenance, warranty and post-warranty repairs
• Working on multiple resources (databases, technical drawings, technical specifications, 3D models)
• Liaising not only with internal departments, like customer support team, but also multiple customers departments and dealers