Loan Operations Specialist

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Job Summary

The Loan Servicing Specialist position will monitor and generate all written communication timely and accurately to all serviced loan portfolios. The position acts as liaison between the business units/departments and print vendors to produce and track correspondence.

Essential Duties and Responsibilities

• Utilizes letter producing software system (OLLW) to create, generate and maintain consistent written communication to borrowers from all loan servicing departments. Identifies and queries various loan criteria to provide written communication in a timely manner including welcome letters, default notices and other specific borrower correspondence.
• Adheres to all Compliance guidelines including RESPA and Government Agency Operating Procedures for (VA)(FHA) including specific timeframes regarding borrowers written communication requirements.
• Serves as liaison between the business unit/department and print vendor ensuring all assigned correspondences are prepared and sent within contractual timeframes. Collaborates with vendors to resolve portal issues.
• Tracks all correspondence related activities (i.e. date received, date sent, etc.) and volume to be used in management analysis, reconciliation and reporting.
• Makes recommendations and problem solves for output files issues with vendors. Acts as liaison between reporting/IT and the business unit to update scripts and reports to resolve compliance matters.
• Performs miscellaneous duties as assigned.

Position Requirements

Education

• High school diploma or GED equivalent required
• Associates Degree preferred

Experience

• Loan servicing experience preferred
• Understanding of Mortgage Servicing preferred

Functional/Technical Skills

• Above average verbal and written communication skills.
• Experience using Microsoft Office
• Intermediate Microsoft Excel skills
• Displays strong organizational skills and manages time effectively
• Ability to multi-task and deal with competing priorities
• Ability to meet deadlines
• Ability to adapt to a changing environment

Environmental/Physical Demands

Work is typically performed in a standard office environment. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sustain predictable work attendance, communicate with others, frequently required to stand, walk, sit, and use arms, hands and fingers to reach, handle or touch. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus.

Pursuant to the Americans with Disabilities Act, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of an employee. The Company reserves the right to amend or modify this document at any time and without notice.

Benefits

Our benefits package includes 3 comprehensive Cigna or Kaiser medical plans, dental, and vision insurance. We provide short term and long-term disability insurance, basic life insurance, 401(k), and 10 employer paid holidays. In addition, we offer supplemental benefits to include life insurance, critical illness and accident plans.