Seattle - Senior Sales Associate

Summary of Position

This is a customer service role in which the sales associate gives the customer their immediate and complete attention by explaining, demonstrating, and selling woodworking supplies and tools. When not engaged with a customer, the focus should be on the maintenance of the sales floor including facing, dusting and general housekeeping. Performs management duties as directed by the Store Manager. Performs all the Sales Associate Duties as described in the Sales Associate Job Description plus the listed below.

major areas of accountability

• Opens and closes store as directed by store manager.  May also perform other management tasks including but not limited to receiving, pricing, and merchandising.
• Handles customer refunds and overrides. Prepares necessary documentation in accordance with prescribed procedures and maintains daily sales records and balances cash register.
• Greets customers as they enter the stores.  Greetings should be made within an acceptable period of time ensuring that the customer is welcomed in the store.  All customers must be acknowledged when coming in contact with them.
• Handles all aspects of retail sales of company products by answering questions on product application or use, ringing the sale on the POS.
• Special emphasis should be placed on the “Total solution” which means that any related products/ services the customer might need for the project should be shown.
• Assists with the maintenance and merchandising of the store to maintain neat, orderly, well stocked, and appealing displays.
• Handles customer refunds and prepares necessary documentation in accordance with prescribed procedures.
• Refers customers to other sources if we do not have the specific item with the intent of building goodwill for Rockler Companies, Inc.
• May assist with unloading trucks, pricing and merchandising or any other duties as assigned.
• Attendance is an essential function of this position, and we rely on all our employees to be at work during their scheduled shift.

requirements for position

• Minimum of high school graduate.
• Knowledge of woodworking and hand tools desirable.
• Previous retail sales experience desirable.

• Ability to understand the nature of customers’ requests and how best to respond to their needs.
• Ability to understand situations where a management decision is required.

• Requires an extremely strong service orientation to maximize customer satisfaction.
• Must be able to stand for long periods of time, personally lift up to 50 lbs. on a regular basis and team lift up to 400 lbs. with help.
• Must be able to stand for long periods of time, personally lift up to 50 lbs. on a regular basis and participate in team lifting up to 400 lbs.