Market Operations Director - Practice Ops; Greenville, SC

Job Summary

The team member’s Number One job responsibility is to deliver the most remarkable patient experience, in every dimension, every time, and understands how to contribute to the health system’s vision of achieving that commitment to patients and families. At Novant Health, people are our business. We treat each other with respect and compassion. We embrace the differences in our strengths while fostering an environment of inclusion, empowerment, inspiration and courage. The team member will use Novant Health’s First Do No Harm (NHFDNH) safety behaviors/error prevention tools and high reliability strategies as appropriate to ensure a safe, remarkable patient experience

The Market Director of Practice Operations is responsible for overseeing all market operations for physician-employed practices. This leadership role involves engaging with team members and stakeholders in a manner that reflects a positive organizational attitude, embodying the Mission, Vision, and Values of Novant Health. The Director will manage the Manager(s) of Market Operations and ensure effective operations across market practices, focusing on key areas such as:

Human Resources: Addressing physician HR requirements.

Customer Service: Enhancing patient satisfaction and service quality.

Financial Oversight: Conducting financial analysis and managing budgets.

Regulatory Compliance: Ensuring adherence to Meaningful Use attestations and compliance with regulatory bodies.

Working closely with hospital A-Teams, the Director will develop and implement new physician opportunities, ensuring practices meet budgeted expectations and comply with industry regulations. Maintaining positive relationships with physicians while balancing operational goals is essential. The Director will also set strategic goals, identify new business lines and revenue streams, and implement cost mitigation strategies, all while ensuring compliance with relevant agencies such as OSHA, CLIA, Medi-Cal, and DHS.

EDUCATION

4 Year/Bachelor's Degree, Required

Graduate Degree, Preferred

EXPERIENCE

Minimum of five years of hands-on managerial experience in medical practice, encompassing all operational areas, including HR and finance, with demonstrated experience working with physicians and senior executives