Scheduling Coordinator at New River Urology

Job Title: Scheduling Coordinator – Surgery
Location: New River Urology
Position Type: Full-Time

General Summary

New River Urology is seeking a detail-oriented and highly organized Scheduling Coordinator – Surgery to join our team. This critical role is responsible for managing the surgical scheduling process for urology patients, ensuring efficient coordination between patients, providers, and surgical facilities. The ideal candidate excels in communication, multitasking, and problem-solving, with a strong commitment to delivering outstanding patient service and supporting smooth clinical operations.

Essential Responsibilities

• Surgical Scheduling: Coordinate and manage all aspects of surgery scheduling for urology patients, ensuring accuracy, timely bookings, and appropriate pre-operative preparation.

• Patient Communication: Confirm surgery dates, explain pre-operative requirements, and address patient questions or concerns with professionalism and empathy.

• Team Collaboration: Work closely with urologists, nurses, and surgical staff to align resources, availability, and procedural needs for upcoming surgeries.

• Insurance Coordination: Verify insurance benefits and obtain prior authorizations for surgical procedures, working closely with billing and administrative staff.

• Records & Documentation: Maintain accurate and up-to-date surgical schedules and patient records in accordance with regulatory and organizational standards.

• Schedule Adjustments: Manage last-minute changes or cancellations, promptly communicating updates to patients and clinical staff.

• Pre-Op Coordination: Schedule required pre-operative tests, imaging, and labs; ensure timely completion of all pre-surgical evaluations.

• Facility Liaison: Coordinate with surgical centers and hospitals to confirm procedure times, locations, and availability of necessary equipment or staffing.

• Problem Solving: Address scheduling conflicts, delays, or patient concerns in a proactive and solution-focused manner.

• Patient Education: Provide clear, concise pre- and post-operative instructions to patients to support safe and successful outcomes.

Education & Experience

• High school diploma or GED required.

• Prior experience in a medical office or surgical scheduling role preferred.

• Familiarity with urology or surgical procedures is a plus.

Key Qualifications

• Exceptional organizational and time management skills.

• Strong written and verbal communication abilities.

• High attention to detail and accuracy in scheduling and documentation.

• Proficiency in Electronic Health Record (EHR) systems and Microsoft Office applications.

• Knowledge of medical terminology, insurance procedures, and surgical workflows.

• Ability to manage competing priorities in a fast-paced environment with a patient-first mindset.

Compensation & Benefits

• Competitive salary commensurate with experience

• Comprehensive benefits package including:

  • Health, dental, and vision insurance

  • Paid time off (PTO) and holiday pay

  • Retirement plan options

  • Professional development opportunities