Dispatcher/Batchman

Questions? Contact our recruiting department at (615)355-1028 Ext 3

The Dispatcher/Batchman position is responsible for receiving, assigning, scheduling, and communicating work orders to ready mix drivers to ensure that operations and projects are completed in a timely manner.  This position will work with the dispatching systems to maximize production, delivery efficiency, and service.

Key Responsibilities:

• Operate batch plant equipment to produce concrete and other building materials. 
• Perform routine maintenance and troubleshooting of plant equipment. 
• Answer incoming calls and communications with customers, always going the extra mile for our customers.
• Collaborate with plant managers, drivers, and sales teams to ensure timely and accurate delivery of concrete.
• Implement and monitor performance metrics to assess the efficiency and productivity of operations.
• Manage customer inquiries and resolve issues related to delivery schedules, product quality, and service.
• Ensure compliance with all safety regulations and company policies, fostering a safe working environment.
• Conduct regular team meetings to review performance, discuss operational challenges, and identify opportunities for improvement.
• Develop and maintain strong relationships with customers, suppliers, and members of the SRM team.
• Participate in strategic planning and budgeting processes, contributing insights to enhance operational efficiency and profitability.

Qualifications:

• Ability to multitask and prioritize tasks, delegating when appropriate.
• Ability to operate or quickly learn a variety of communication systems, executing directions accurately with speed.
• Proven leadership and team management skills, with the ability to motivate and guide a team towards achieving operational excellence.
• Strong analytical and problem-solving abilities, with a focus on continuous improvement.
• Excellent communication and interpersonal skills, capable of building positive relationships with team members, customers, and partners.
• Proficiency in various software and Microsoft Office Suite.
• Knowledge of DOT regulations and safety standards is helpful.
• Willingness to undergo SRM’s pre-employment screenings.
• Previous concrete and batch plant experience is preferred.