Accounts Coordinator - Major Accounts Support Team

What we will offer you:
 

Culture: Join a supportive and inclusive work environment where teamwork, respect, and open communication are at the core of everything we do.
Opportunity: A continuous focus on professional development with many opportunities for training & career growth.
Health & Wellness: Competitive health benefits right from the start including health & wellness spending accounts & maternity leave top-up. Access our employee assistance program for confidential counseling, mental health support, and various resources to help you navigate life’s challenges.
Competitive Compensation: We offer a highly competitive salary package, ensuring that your hard work and dedication are recognized and rewarded accordingly.
Flexibility: We understand the importance of work-life balance, we offer flexible hybrid work options to help you manage your personal and professional commitments.
Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends.
Safety Focused: We care about you and have committed to a zero-harm workplace.

The Account Coordinator – Major Accounts Support Team (MAST), provides administrative and customer support to internal stakeholders and select major clients.  The Account Coordinator brings experience in contract administration / major account set up, assisting with billing support, and competent in working with customer software programs.  Driven by a “customer first” approach, they are extremely resourceful and knowledgeable in working collaboratively with functional groups within our organization. Reporting to the Manager – MAST, the Account Coordinator works to make sure that our major clients’ portfolio is accurately set up and maintained ensuring a best in class customer experience.

What you’ll do:

Administrative

• Account creation and maintenance;
• Maintain contractual alignment to internal systems;
• Prepare reports for internal and external stakeholders.

Billing

• Account credit and rebill support as needed;
• Billing requirement alignment on internal systems;
• Support and troubleshoot invoice submissions &/or disputes as needed.

Digital

• Alignment of data feeding the customer portal and dashboard;
• Account maintenance in ADDs, MySuperior portal and dashboard;
• Identify opportunities to enhance customer automation;
• Submission of customer dashboards and portal requests;
• Track customer portal and dashboard engagement and enrollment;
• Identify how the portal and dashboard can support customer requirements.

Request for Proposal (RFP) Support when applicable

• Allocate and manager assigned service level agreement tasks required for RFP submission;
• Maintain document control for contracts, customer rates and amendments;
• Support timeline for customer proposal submission deadlines;
• Support sales representative on RFP process.

What you bring:

• High school diploma; post secondary education in Business, Project & Contract Management certification is considered an asset.
• Minimum of three (3) years’ of RFP & Contract Management experience is an asset
• Strong experience with Microsoft Office products, ERP and financial software.
• Experience with Superior Propane’s ADD system (including Raven and Pegasus) and the MySuperior suite is an asset.
• Proven ability to establish collaborative work relationships.
• Demonstrated ability to deliver in difficult situations.
• Is comfortable with complexity and ambiguity.
• Comfortable with technology.
• Ability to problem solve and identify process improvements.
• Experienced with business process and customer service.
• Critical reasoning and troubleshooting abilities.
• Excellent communication skills, both oral and written, bilingual would be an asset.