Sales Support

Position Overview

Right Position, Right Company.

At FBM we believe in doing business with integrity and being the company of choice for both our customers and our team. Come build your career at an exciting and growing organization within the building materials industry!

The Sales Support Specialist will play a key role in expanding our sales activities to support our fast-growing business. This position will serve as a point of contact for sales representatives with queries about products, orders, job quoting, vendor pricing, and deliveries along with providing general support for the Sales Team. The ideal candidate will need to be detail and goal-oriented and have deep knowledge of customer service best practices. If you have exceptional organizational skills and draw energy from being part of a team, we would like to meet you. Ultimately, you should be able to contribute to high quality customer service and achieve sales targets.

Key Responsibilities

• Input customer quotes
• Request quotes from vendors
• Obtain submittals and vendor safety information
• Contact sales team and customers to obtain missing information
• Communicate important feedback to sales, operations, and management
• Manage and update our CRM program
• Provide excellent customer support through knowledge of our products and their applications
• Continuously improve and maintain in-depth product knowledge
• Participate in product training to learn more and stay up to date with product knowledge.
• Support our company values in the stated areas of Safety, Customer Focus, Teamwork, Integrity, and being the company of choice for both employees and customers
• Able to work 40-50 hours per week
• Other duties may be assigned

Requirements

• Experience as a sales administrator or sales support position
• Experience with CRM software
• Proficient with Microsoft office products
• Ability to focus on different tasks and use time efficiently to achieve desired outcomes
• Must have strong communication skills
• Must have the ability to work with multiple people to reach a resolution
• Working knowledge of FBM and the SBP industry is preferred
• After receipt of conditional offer of employment, must be able to pass drug screen/physical/background check.

FBM Benefits

• A friendly and supportive work environment
• Well-maintained equipment
• Excellent benefits including: Medical, Dental and Vision plans, 401(k)
• Career growth opportunities