Customer Service & Sales Representative

Position Overview

FBM is currently seeking a customer service sales representative. This position reports to the branch manager or operations manager and works closely with branch account managers.

Key Responsibilities

• Grow direct customer profitability (DCP) for all house accounts in assigned branch.
• Maintain and grow market share with new and existing customers and products.
• Help build a strong and evolving relationship between key accounts.
• Coordinate incoming and outgoing inventory including setting shipping schedules and negotiation with freight carriers to set freight rates.
• Execute other responsibilities as needed including customer visitation, warehouse work, quotations to customers, adherence to credit policy and purchasing support.
• Assist in all products and service issues, purchasing, scheduling, facility maintenance, truck maintenance and warehouse/office housekeeping.
• At discretion and guidance of manager, provide supervision of warehouse personnel, drivers, Administrative staff, and part time/temp labor.
• Participates in job tracking and follow-up as requested.
• Assist with administrative work as needed.
• Make phone calls to all current house accounts to help improve relationships.
• Follow up on sales in the office including some inside sales activity.
• Perform customer order entry, invoicing, cash sales in computer system and ensure correct procedures for all.
• Under defined guidelines quote jobs for customers.
• Fax or mail submittals, material specs and pricing to the customer.
• Follow up on and close bids within guidelines.
• Comply with all Company requirements for accurate administrative reporting.
• Participate in all physical inventories.

 Requirements

• Ability to uncover customer needs and assist in finding product benefits to satisfy customer needs.
• Thorough product and systems knowledge.
• Regular use of JDE system for the purpose of communicating within the company and to customers, entering orders, determining credit worthiness and developing quotes and pricing.
• Customer service oriented and strong telephone skills.
• Ability to handle several tasks at the same time and work well under pressure.
• Knowledge and use of basic selling skills
• Forklift and driver certification as required
• HS Diploma/GED required

• After receipt of conditional offer of employment, must be able to pass drug screen.

FBM Benefits

• A friendly and supportive work environment
• Competitive pay and incentives
• Well-maintained equipment
• Excellent benefits including: Medical, Dental and Vision plans, RRSP match program
• Career growth opportunities

Compensation

• Pay: $50,000-$60,000/per year.  
• Starting rate of pay may vary based on factors including, but not limited to, location, education, training, and/or experience. 
• Job type: Full time.