Franchise Business Manager Europe - Project Manager

Job Overview:

• Lead the implementation of the new Franchise business model in Spain.
• Build and maintain strong commercial relationships with Franchise partners.
• Ensure consistent delivery of the Clarks Brand Proposition in line with the Franchise Agreement and Operations Manual.
• Drive brand growth through the Franchise store channel across Spain and Europe.
• Identify, recruit, and onboard new Franchisees, supporting the opening of new stores.

Core Accountabilities:

• Oversee the 12-month implementation and testing phase of the new Franchise business model.
• Drive profitable and sustainable growth of Franchise stores across Spain and Europe, aligned with Clarks’ Brand and Merchandising framework.
• Deliver sustainable earnings for Franchisees while achieving budgeted Channel Trading Profit.
• Ensure consistent execution of the Clarks Brand Proposition across all Franchise operations.
• Monitor and enforce compliance with the Franchise Agreement and Operations Manual.
• Support Franchisees in developing financial trading projections and cash flow planning.
• Proactively identify and develop new commercial opportunities, including the recruitment of new Franchisees and expansion of the Franchise network.
• Ensure Franchise business plans and Annual Operating Plans are completed and regularly reviewed.
• Manage and nurture commercial relationships with Franchisees and their teams.
• Regularly assess personal performance using agreed KPIs and Clarks’ competency frameworks.
• Take a proactive, data-driven approach to decision-making, ensuring delivery against budget targets.

Essential Skills: 

Strategic & Commercial Acumen

• Franchise Business Knowledge: Deep understanding of franchise operations, agreements, and compliance.
• Commercial Awareness: Ability to identify and act on growth opportunities while balancing profitability and brand integrity.
• Market Expansion Strategy: Experience in launching and scaling business models across new markets.

Operational Excellence

• Project Management: Strong planning, execution, and monitoring skills to implement new models and store openings.
• Financial Literacy: Ability to interpret financial statements, create forecasts, and support franchisees with cash flow and profitability planning.
• Brand Management: Ensuring consistent delivery of the brand proposition across all franchise locations.

Relationship & Stakeholder Management

• Influencing & Negotiation: Ability to build trust and influence franchisees and internal stakeholders including product, merchandising, operations and marketing
• Cross-Cultural Communication: Especially important when working across Spain and Europe.
• Conflict Resolution: Managing tensions diplomatically, especially around compliance or performance issues.

Analytical & Decision-Making Skills

• Data-Driven Thinking: Using KPIs, market data, and performance metrics to guide decisions.
• Problem Solving: Proactive and solution-oriented mindset to overcome operational and strategic challenges.

Leadership & Personal Effectiveness

• Self-Motivation & Resilience: Staying focused and driven, especially when facing resistance or setbacks.
• Adaptability: Navigating change and ambiguity, particularly in a testing or pilot phase.
• Performance Management: Setting clear expectations and reviewing performance against objectives.