Senior, Field Service Engineer

Location: Home based with as required travel to Customer sites. Extensive travel will be required including offshore sites.

Summary:

For a portfolio of Customers’, responsible for the successful day to day field service task execution at various customer sites.

General Responsibilities:

• To work safely and in accordance with all company Health, Safety and Environmental rules and recommendations, be proactive in maintaining a safe working environment and comply with customer site HSE Rules
• Measure performance against outage overhaul program, identify and execute actions needed to ensure deadlines are met
• Supervision of assigned craft labour;
•  Ensure that suitable experienced craft labour is assigned to tasks and that they are set to work safely.
• Conduct toolbox talks at start of shift.
• Provide technical guidance to craft labour.
•  Undertake mechanical tasks as required in a safe manner.
• Provide the Lead Field Service Engineer with an accurate status of ongoing works (Major Outages Only – where Lead Field Service Engineer is deployed)
• Complete relevant QA documentation and procedures where applicable.
• Interface with customers personnel on all aspects of the works, including progress, HSE reporting and any technical aspects which require clarification.
• Troubleshoot customer GT operational problems onsite/by phone/by e-mail.
• Develop and write reports in relation to work completed and report issues to C-TSL engineering department and relevant contract manager.
• Liaise with all C-TSL departments to maximise levels of service to the customer.
•  Provide technical support to Customer as required (outside field service assignments)
• Continually look for ways to improve the service to the customer.

Competencies:

1. Well organised

2. Clear and effective communicator – including technical material

3. Problem-solving

4. Interpersonal savvy (build constructive and effective relationships, uses diplomacy and tact)

5. Innovative

6. Work with minimal supervision

Minimum Requirements:

Education:

• Formal recognized apprenticeship or education to HND level

Experience:

• Minimum of 5 years experience working with heavy frame GE gas turbines
• Good basic knowledge of GE Speedtronics Gas Turbine Control systems.
• Experience working on LM2500 gas turbines preferred.

Skills:

• IT literate
• Proficient with MS office products