Business Systems Analyst - Salesforce

Nous vous offrons :
 
Culture : Rejoignez un milieu de travail solidaire et inclusif où le travail d'équipe, le respect et la communication ouverte sont au cœur de tout ce que nous faisons.
Possibilités : Un accent continu sur le perfectionnement professionnel avec de nombreuses occasions de formation et d'avancement professionnel.
Santé et bien-être : Des avantages sociaux concurrentiels dès le départ, notamment nos comptes de gestion santé et bien-être, et nos prestations de maternité supplémentaires. Accédez à notre programme d’aide aux employés pour obtenir des conseils confidentiels, un soutien en matière de santé mentale et diverses ressources pour vous aider à relever les défis de la vie.
Rémunération concurrentielle : Nous offrons une rémunération très concurrentielle garantissant que votre travail acharné et votre dévouement sont reconnus et récompensés en conséquence.
Flexibilité : Nous comprenons l'importance de l'équilibre travail-vie personnelle et nous proposons des options de travail hybride flexibles pour vous aider à gérer vos engagements personnels et professionnels.
Technologie : Travaillez avec des outils et des technologies de pointe qui vous permettent d'exceller dans votre rôle et de rester à l'avant-garde des tendances du secteur.
Accent sur la sécurité : Nous nous soucions de vous et nous nous engageons à créer un milieu de travail zéro blessure.

Reporting directly to the Product Owner, Salesforce, the primary responsibility of the Business Systems Analyst is to bring business requests/issues to their conclusion by collaborating with the business and technical resources within the IS team and across the organization. This includes tracking and analyzing system related problems; identifying potential solutions; configuring system (hardware and software); and testing new releases or bug fixes for the system. You will work on projects that entail the Intake Process as a framework, working with business stakeholders, IS colleagues, and partners to translate business needs into solutions.

What you‘ll do:

• Liaise with business owners, other IS staff, and software vendors to provide on-going functional and business support for Superior’s systems.
• Work with business stakeholders to translate and simplify requirements, define and develop solution requirements and business cases for existing or new business applications (using the Intake Process as the vehicle).
• Working with business stakeholders, facilitate or lead business process re-design as an integral part of solution development and implementation.
• Use requirements to drive the design or review of test cases, process change requests, and manage a project’s scope, acceptance, installation and deployment.
• Act as “internal consultants” to the business, take an active role in learning and understanding our business operations and challenges, and develop deep relationships with both business stakeholders and the technical teams.
• Conduct preliminary technical feasibility analysis to support the business initiatives and facilitate the changes.
• Work proactively on business issues to identify risks and minimize impact to the business.
• Track, troubleshoot, and work with technical resources (developers, infrastructure team or application vendors) on business issues to find out solutions.
• Provide technical documentation when required.
• Monitor production operation, promptly solve or escalate problems (if necessary) to minimize the impact to business operations.
• Provide exceptional customer service and act as second level support to the Help Desk working to resolve outstanding issues in a professional and timely manner.

What you bring:

• University Degree or professional certification and a minimum of three (3) years’ experience in business analyst, system analyst, process improvement, or equivalent role.
• Salesforce certification (Salesforce Administrator, Platform App Builder) is considered an asset.
• In-depth knowledge of information technology and the software development life cycle (SDLC), including hands-on involvement in QA testing activities such as test planning, execution, and defect tracking
• Excellent communication skills, both written and verbal, with the ability to translate technical concepts for non-technical audiences.
• Proven ability to lead and facilitate cross-functional discussions, gather input from diverse stakeholders, and guide meetings toward actionable outcomes.
• Team player who is comfortable participating in a variety of multi-disciplinary teams.
• Good analytical and problem solving skills with the ability to determine the root cause and prevent future occurrences.
• Exceptional customer service skills.
• Ability to multitask and handle multiple deadlines and changing priorities.
• The ability to advocate change and influence outcomes in areas without any direct responsibility.