Accounts Coordinator - Major Accounts Support Team

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The Account Coordinator – Major Accounts Support Team (MAST), provides administrative and customer support to internal stakeholders and select major clients.  The Account Coordinator brings experience in contract administration / major account set up, assisting with billing support, and competent in working with customer software programs.  Driven by a “customer first” approach, they are extremely resourceful and knowledgeable in working collaboratively with functional groups within our organization. Reporting to the Manager – MAST, the Account Coordinator works to make sure that our major clients’ portfolio is accurately set up and maintained ensuring a best in class customer experience.

What you’ll do:

Administrative

• Account creation and maintenance;
• Maintain contractual alignment to internal systems;
• Prepare reports for internal and external stakeholders.

Billing

• Account credit and rebill support as needed;
• Billing requirement alignment on internal systems;
• Support and troubleshoot invoice submissions &/or disputes as needed.

Digital

• Alignment of data feeding the customer portal and dashboard;
• Account maintenance in ADDs, MySuperior portal and dashboard;
• Identify opportunities to enhance customer automation;
• Submission of customer dashboards and portal requests;
• Track customer portal and dashboard engagement and enrollment;
• Identify how the portal and dashboard can support customer requirements.

Request for Proposal (RFP) Support when applicable

• Allocate and manager assigned service level agreement tasks required for RFP submission;
• Maintain document control for contracts, customer rates and amendments;
• Support timeline for customer proposal submission deadlines;
• Support sales representative on RFP process.

What you bring:

• High school diploma; post secondary education in Business, Project & Contract Management certification is considered an asset.
• Minimum of three (3) years’ of RFP & Contract Management experience is an asset
• Strong experience with Microsoft Office products, ERP and financial software.
• Experience with Superior Propane’s ADD system (including Raven and Pegasus) and the MySuperior suite is an asset.
• Proven ability to establish collaborative work relationships.
• Demonstrated ability to deliver in difficult situations.
• Is comfortable with complexity and ambiguity.
• Comfortable with technology.
• Ability to problem solve and identify process improvements.
• Experienced with business process and customer service.
• Critical reasoning and troubleshooting abilities.
• Excellent communication skills, both oral and written, bilingual would be an asset.