Customer Success Manager

We are seeking a highly strategic Customer Success Manager to drive OEM engagement in the OEC Mechanical Trade Programme and Collision Link network. This role requires a deep understanding of OEM parts procurement, manufacturer-dealer relations, and collision industry. The ideal candidate will have a track record of boosting OEM part sales, managing manufacturer partnerships, and optimising trade programme strategies to increase dealership adoption.

Key Responsibilities

• Expand OEM ( Current and New ) participation in Collision Link and the OEC Mechanical Trade Programme.
• Develop and execute OEM-specific incentives, including:
• Total Loss Avoidance (TLA) strategies to retain vehicles in repair.
• OEM parts conversion programs to compete with aftermarket suppliers.
• Manufacturer-backed pricing incentives to increase dealership adoption.
• Strengthen OEM-dealer relationships, ensuring high Collision Link adoption rates.
• Collaborate with OEMs to tailor trade programme incentives for dealership growth.
• Optimise parts inventory strategies, helping OEMs increase genuine parts sales.
• Monitor key performance metrics, including:
• OEM parts conversion rate 
• Manufacturer engagement growth to new OEM partners
• Revenue targets from OEM parts procurement 
• Report on program effectiveness, customer feedback, and dealership performance metrics.

Requirements

• Experience: Minimum of 5 years in OEM account management, manufacturer relations, or collision / parts industry.
• Industry Knowledge: Deep understanding of OEM parts procurement, dealer workflows, and collision processes.
• Software Proficiency: Ideally in Collision Link, or other parts procurement systems.
• Negotiation & Sales Leadership: Proven track record in securing OEM partnerships and increasing dealership engagement.
• Data Analysis & Market Strategy: Ability to track KPIs, analyse trends, and improve OEM processes.
• Customer Relationship Management: Strong ability to build long-term partnerships with OEMs, dealerships and Bodyshop's.

1. Collision & Mechanical Repair Expertise

• Knowledge of OEM vs. aftermarket parts, including compatibility and pricing structures.
• Understanding of collision repair processes, insurance claims, and estimating software.
• Familiarity with mechanical repairs and service workflows.

2. Parts Procurement & Collision Link Proficiency

• Experience using Collision Link or other OEM parts ordering platforms.
• Ability to manage inventory, parts requests, and dealership pricing models.
• Understanding of parts reimbursement programs and manufacturer incentives.

3. Business Development & Account Growth

• Developing strategies to increase OEM parts sales through our Trade Programmes and Collision Link products

Expanding relationships with OEM’s and body shops

• Identifying new market trends and sales opportunities.

4. Communication 

• Advising clients on OEM part benefits.
• Presenting data-driven reports to OEM's, dealerships and corporate partners.