Product Manager- Remote within the US

Job Summary/Objective

Supports the delivery of OEM Certification Service programs and quality software solutions for the Collision Repair Network business team through market research, product development and rollouts, and ongoing sustainment for assigned products with minimal support from management. Manages and matures operational business processes and assigned external relationships independently. 

Key Responsibilities & Duties (essential to the job)

1. Identifies what market research is needed for assigned areas. Conducts market research including customer surveys, one-on-one customer interviews, and competitive analysis with management support. Monitors customer feedback and provides consolidated tracking and reporting of market needs.
2. Develops product and service requirements for the Collision Repair Network team with minimal management support, and works with Technology teams and Product Owners to prioritize and implement requirements, do customer market testing (validation), perform user acceptance testing, and launch per the goals and requirements.
3. Puts together execution strategy/plan, and coordinates efforts with various functional areas (marketing, customer-facing, billing, etc.) to roll out new products or enhancements and drive customer satisfaction with management help on escalated issues.
4. Helps develop and present business cases for new Collision Repair Network-related product initiatives in order to secure project funding and/or proposal approval.
5. Identifies areas for program improvement, and partners with sales, customer success, and marketing departments to devise programs to increase customer sales and decrease cancellations.
6. Identifies reports for data gathering needed to support assigned areas and prepares reports and analyzes product and customer data.
7. Develops and delivers presentations at speaking engagements to drive customer awareness of product capabilities and new customer initiatives.
8. Develops and manages select relationships with Original Equipment Manufacturers (OEMs), third parties, and other external industry professionals.

Education

A bachelor’s degree from an accredited college or university is required, with a focus in Business, Marketing, or related discipline. In the absence of a degree, equivalent work experience directly related to the key responsibilities of the role will be considered as a substitute for the degree.

Experience, Skills and Key Competencies

At least 4 years of experience as a Product Manager with a focus on managing service-oriented products that are enabled or delivered through software. Experience with Agile methodologies is required.

Must also be able to demonstrate the following skills and abilities:

• Strong interpersonal skills with the ability to develop and nurture business relationships with key customers and establish collaborative relationships within and across internal teams on moderate to complex projects.
• Excellent communication skills appropriately adjusted for various groups (Technology, peers, leadership, external)
• Engaging presentation skills with the ability to effectively speak to and interact with various sizes/types of audiences in a professional and easy to understand manner.
• Able to proactively communicate status, escalate items when needed, and act as a role model for the rest of the Product Management teams within the organization.
• Can autonomously organize and manage day-to-day work and priorities, and use time, energy and resources to meet goals, deadlines, and deliverables.
• Flexible and adaptable approach to work and can easily adjust to shifts in priorities as the needs of the business change.
• Able to effectively work and thrive in a remote/hybrid work environment that has limited opportunities for in-person interactions.

Special Position Requirements

• Travel for this position is required, and anticipated to be up to 20% of work time.