Digital Marketplace Manager

Digital Market Place Manager - US

The Digital Marketplace Manager is a strategic and hands-on role responsible for managing and scaling the Clarks’ presence on digital marketplaces such as eBay, Walmart, TikTok, etc. This role focuses not only on day-to-day marketplace operations but also on developing and executing data-driven strategies to drive growth, enhance brand visibility, and build a profitable marketplace business for Clarks in North America. The role requires strong cross-functional collaboration with merchandising, IT, marketing, customer service, and fulfillment teams.

What You'll Do:

• Marketplace Strategy Development.

• Develop the marketplace expansion strategy for the North American market (marketplace, consumer, product mix), ensuring alignment with brand and business goals.

 • Partner with finance to build business case and commercials to support expansion plan.

 • Partner with IT to build out technology needs and implementation requirements.

 • Develop and execute strategies for each marketplace, leveraging intel from each marketplace and aligning with brand and business goals.

 • Oversee day-to-day management of marketplace business and operations.

 • Monitor sales, traffic, and rankings vs targets.

• Analyze performance data and adjust strategies to improve ROI.

• Partner with merchandising to drive appropriate pricing, promotion and content to support sales and gross margin targets.

 • Manage product uploads, titles, descriptions, and images.

• Optimize listings for SEO and conversions.

 • Partner with finance, IT, merchandising, and marketplace account teams to optimize performance, pricing, and promotions.

 • Drive marketplace growth through product listings, SEO optimization, digital merchandising, and advertising strategies.

• Coordinate with warehouse and logistics teams to ensure order fulfillment and returns are handled effectively.

 • Work closely with product merchandising, site merchandising, DC logistics, IT, and finance teams to achieve profit targets.

What You'll Bring:

• Strong understanding of digital commerce operations, payment systems, fraud prevention, and order fulfillment best practices.

• Experience in marketplace management, SEO optimization, digital merchandising, and advertising strategies.

• Demonstrated ability to analyze complex data sets and make data-driven decisions to drive cost efficiencies and marketplace growth.

 • Strong leadership, communication, and cross-functional collaboration skills.

 • Proficiency in digital tools including OMS, WMS, PSP platforms, reporting dashboards, and marketplace software (e.g., Rithum, Feedonomics, Channel Engine).

 • Ability to prioritize tasks, manage multiple stakeholders, and operate autonomously while driving strategic initiatives.

  • 5+ years of experience in eCommerce, marketplace management, or digital commerce operations.

• Proven track record of optimizing operational KPIs, driving cost efficiencies, and executing marketplace expansion strategies.

 • Experience managing third-party relationships and coordinating cross-functional teams to achieve business goals.

Disclaimer

This document describes the general nature and level of work only. It is not designed to cover an exhaustive list of all skills, activities, duties or responsibilities that are required of the employee for this job. Other activities, duties, and responsibilities may be added at any time. This description may be changed at the company’s discretion at any time, with or without notice.

About Clarks

Clarks, based in Somerset, England, has been at the forefront of innovative shoemaking since its foundation in 1825, when brother James and Cyrus Clark made a slipper from sheepskin off-cuts. At the time it was ground-breaking: a combination of invention and craftsmanship that has remained at the heart of what the brand does now. In the Clarks archive of more than 22,000 pairs that have sparked revolutions and defined generations. From the original Clarks Desert Boot, first designed by Nathan Clark and Launched in 1950, to the iconic Wallabee, each design has an instantly recognizable signature that makes it unmistakably Clarks.

This season, we're proud to introduce the Clarks Collective: five incredible activists championing authentic social change. From mental health awareness and LGBTQ+ rights to greater racial equality, these trailblazers are committed to creating a brighter future for us all-bringing to life Clarks' new global campaign, for the World Ahead. Through spotlighting their stories and supporting their chosen charities and initiatives, we're ready to lead the way. After all, we're the originators, not imitators. It's who we are, who we've always been. And to change the world of tomorrow, we're doing things differently today.

As a global employer, Clarks is committed to embracing diversity throughout our workforce by creating an inclusive environment that reflects the many cultures and locations where we work. We strive to create a productive environment which everyone has an equal chance to succeed at all levels through the organization. We will not discriminate on the basis of sex, age, disability, marital status, color, race, religion, ethnic origin, sexual orientation or gender re-assignment', complying with local legislative requirements.